{"id":3798,"date":"2012-02-20T10:16:42","date_gmt":"2012-02-20T10:16:42","guid":{"rendered":"https:\/\/certunion.com\/panaszok-es-fellebezesek\/"},"modified":"2020-04-07T11:26:23","modified_gmt":"2020-04-07T09:26:23","slug":"complaints-and-appeals","status":"publish","type":"page","link":"https:\/\/certunion.com\/en\/complaints-and-appeals\/","title":{"rendered":"Complaints and Appeals"},"content":{"rendered":"
\n
\n

A min\u0151s\u00e9ghez b\u00e1tors\u00e1g kell<\/h4>\n

\u201eKorunk t\u00e1rsadalm\u00e1ban a b\u00e1tors\u00e1g fokm\u00e9r\u0151je az a k\u00e9pess\u00e9g, amellyel meggy\u0151z\u0151d\u00e9seinkhez ragaszkodunk – de nem cs\u00f6k\u00f6ny\u00f6sen vagy dacb\u00f3l,
\n\u00e9s nem is bossz\u00fab\u00f3l – csup\u00e1n az\u00e9rt, mert hisz\u00fcnk benn\u00fck.\u201d
\nRollo May<\/em><\/p>\n<\/div>\n<\/div>\n

\n

C\u00e9gadatok<\/h3>\n

C\u00e9gn\u00e9v<\/h4>\n

CertUnion Hungary Tan\u00fas\u00edt\u00f3 Kft.<\/p>\n

Sz\u00e9khely<\/h4>\n

1113 Budapest, Bocskai \u00fat 77-79.<\/p>\n

Statisztikai sz\u00e1mjel<\/h4>\n

22659516-7490-113-01<\/p>\n

C\u00e9gjegyz\u00e9ksz\u00e1m<\/h4>\n

01-09-937806<\/p>\n

Ad\u00f3sz\u00e1m<\/h4>\n

22659516-2-43<\/p>\n

Referenci\u00e1k<\/h3>\n

R\u00e9szletes referencia list\u00e1nk id\u0151pont egyeztet\u00e9st k\u00f6vet\u0151en irod\u00e1nkban megtekinthet\u0151.<\/p>\n<\/div>\n

\n

Panaszok \u00e9s fellebbez\u00e9sek<\/h3>\n

Panaszok kezel\u00e9se<\/strong><\/p>\n

Minden a tan\u00fas\u00edt\u00f3 test\u00fclethez be\u00e9rkez\u0151 panaszt, irod\u00e1nk iktat \u00e9s kiszign\u00e1lja a tan\u00fas\u00edt\u00e1si vezet\u0151nek, aki d\u00f6nt a panasz megalapozotts\u00e1g\u00e1r\u00f3l. Amennyiben a panasz nem megalapozott, \u00edr\u00e1sban t\u00e1j\u00e9koztatja a panaszos felet. Megalapozott panasz eset\u00e9n, a tan\u00fas\u00edt\u00e1si vezet\u0151 elind\u00edtja a kivizsg\u00e1l\u00e1s folyamat\u00e1t, amelyr\u0151l \u00edr\u00e1sban \u00e9rtes\u00edti a panaszos felet.<\/p>\n

Amennyiben a panasz egy tan\u00fas\u00edtott partnerrel kapcsolatos, a panasz kivizsg\u00e1l\u00e1sa tartalmazza a tan\u00fas\u00edtott ir\u00e1ny\u00edt\u00e1si rendszer eredm\u00e9nyess\u00e9g\u00e9nek \u00e1ttekint\u00e9s\u00e9t is.<\/p>\n

A kivizsg\u00e1l\u00e1s minden esetben a bizalmas kezel\u00e9s hat\u00e1lya al\u00e1 tartozik, kiv\u00e9ve:<\/p>\n

    \n
  • felsz\u00f3l\u00edt\u00e1s a Nemzeti Akkredit\u00e1l\u00f3 Hat\u00f3s\u00e1g r\u00e9sz\u00e9r\u0151l inform\u00e1ci\u00f3 szolg\u00e1ltat\u00e1sra, vagy<\/li>\n
  • hat\u00f3s\u00e1gi peres vagy nem peres elj\u00e1r\u00e1sok eset\u00e9n.<\/li>\n<\/ul>\n

    Amennyiben tan\u00fas\u00edtott partner\u00fcnkkel kapcsolatos b\u00e1rmilyen panasz \u00e9rkezik tan\u00fas\u00edt\u00f3 test\u00fclet\u00fcnkh\u00f6z, arr\u00f3l az \u00e9rintett tan\u00fas\u00edtott partnert a tan\u00fas\u00edt\u00e1si vezet\u0151 a megfelel\u0151 id\u0151ben \u00e9rtes\u00edti.\u00a0A panaszok kivizsg\u00e1l\u00e1sa sor\u00e1n is \u00e9rv\u00e9nyes\u00edtj\u00fck a p\u00e1rtatlans\u00e1g elv\u00e9t, \u00edgy az aki \u00e9rintett a panasz t\u00e1rgy\u00e1ban, nem vesz r\u00e9szt a kivizsg\u00e1l\u00e1sban. A panaszok kivizsg\u00e1l\u00e1s\u00e1nak lez\u00e1r\u00e1st k\u00f6vet\u0151en a tan\u00fas\u00edt\u00e1si vezet\u0151 \u00edr\u00e1sban t\u00e1j\u00e9koztatja a panaszos felelt a kivizsg\u00e1l\u00e1s eredm\u00e9ny\u00e9r\u0151l \u00e9s egyben meg\u00e1llapodik mind a panaszos f\u00e9llel, mind az \u00fcgyben \u00e9rintett tan\u00fas\u00edtott szervezettel a nyilv\u00e1noss\u00e1gra hozatalr\u00f3l. Amennyiben a k\u00f6z\u00f6s d\u00f6nt\u00e9s az, hogy nyilv\u00e1noss\u00e1got l\u00e1t az \u00fcgy, akkor \u00e9rintett felek meg\u00e1llapodnak arr\u00f3l, hogy milyen m\u00f3don, hat\u00e1rid\u0151kkel \u00e9s terjedelemben t\u00f6rt\u00e9nj\u00e9k mindez.<\/p>\n

    A panaszok kivizsg\u00e1l\u00e1s\u00e1ban, kezel\u00e9s\u00e9ben sz\u00fcks\u00e9g eset\u00e9n az Szakmai \u00e9s P\u00e1rtatlans\u00e1gi Bizotts\u00e1g is r\u00e9szt vesz feladatk\u00f6r\u00e9b\u0151l ad\u00f3d\u00f3an.<\/p>\n

    A k\u00e9tl\u00e9pcs\u0151s elj\u00e1r\u00e1st k\u00f6vet\u0151en, panaszos f\u00e9lnek tov\u00e1bbi jogorvoslati lehet\u0151s\u00e9ge van panasza kivizsg\u00e1l\u00e1s\u00e1nak fellebbvitel\u00e9re, amely m\u00e1r az illet\u00e9kes b\u00edr\u00f3s\u00e1g hat\u00e1sk\u00f6r\u00e9be tartozik.<\/p>\n

    Tov\u00e1bbi k\u00e9rd\u00e9seivel kapcsolatosan k\u00e9rj\u00fck forduljon irod\u00e1nk munkat\u00e1rsaihoz bizalommal!<\/p>\n

    Fellebbez\u00e9sek kezel\u00e9se:<\/strong><\/p>\n

    Tan\u00fas\u00edt\u00f3 szervezet\u00fcnk d\u00f6nt\u00e9sei ellen fellebbez\u00e9snek helye van, amelyet \u00edr\u00e1sos form\u00e1ban kell beny\u00fajtani tan\u00fas\u00edt\u00e1si vezet\u0151nknek c\u00edmezve, fellebbez\u00e9si let\u00e9ti d\u00edj ellen\u00e9ben, amelynek \u00f6sszege 180.000,- forint. A fellebbez\u00e9s kivizsg\u00e1l\u00e1si folyamat\u00e1nak ind\u00edt\u00e1s\u00e1ra, csak a fellebbez\u00e9si let\u00e9ti d\u00edj kifizet\u00e9s\u00e9t k\u00f6vet\u0151en ker\u00fcl sor.<\/p>\n

    A fellebbez\u00e9sek kivizsg\u00e1l\u00e1sa folyam\u00e1n tan\u00fas\u00edt\u00e1si vezet\u0151nk gondoskodik arr\u00f3l, hogy f\u00fcggetlen szem\u00e9lyek vegyenek csak r\u00e9szt a folyamatban. Nem lehet olyan szem\u00e9ly, aki \u00e9rintve volt ak\u00e1r az audit v\u00e9grehajt\u00e1s\u00e1ban, ak\u00e1r a tan\u00fas\u00edt\u00e1si d\u00f6nt\u00e9s meghozatal\u00e1ban. Valamennyi a tan\u00fas\u00edt\u00f3 szervezethez be\u00e9rkez\u0151 fellebbez\u00e9s, azonos folyamaton megy kereszt\u00fcl \u00e9s azonos elb\u00edr\u00e1s al\u00e1 esik.<\/p>\n

    A be\u00e9rkezett fellebbez\u00e9st irod\u00e1nk iktatja \u00e9s kiszign\u00e1lja a tan\u00fas\u00edt\u00e1si vezet\u0151nek, aki elind\u00edtja a kivizsg\u00e1l\u00e1si folyamatot. A folyamat elind\u00edt\u00e1s\u00e1r\u00f3l, a fellebbez\u0151 f\u00e9l a tan\u00fas\u00edt\u00e1si vezet\u0151t\u0151l \u00edr\u00e1sos \u00e9rtes\u00edt\u00e9st kap.<\/p>\n

    A tan\u00fas\u00edt\u00e1si vezet\u0151, a kivizsg\u00e1l\u00e1s kezdetekor \u00e1ttekinti a kor\u00e1bbi fellebbez\u00e9seket, hogy hasonl\u00f3 probl\u00e9ma mer\u00fclt-e m\u00e1r fel \u00e9s ha igen, annak kezel\u00e9se hogyan t\u00f6rt\u00e9nt \u00e9s v\u00e9g\u00fcl mik\u00e9nt z\u00e1rult.<\/p>\n

    A kivizsg\u00e1l\u00e1s eredm\u00e9ny\u00e9r\u0151l a tan\u00fas\u00edt\u00e1si vezet\u0151 \u00edr\u00e1sban \u00e9rtes\u00edti a fellebbez\u0151 felet. Amennyiben a fellebbez\u0151 f\u00e9l a v\u00e1laszt elfogadja, az \u00fcgy lez\u00e1rtnak tekintend\u0151 \u00e9s a MIR vezet\u0151 feladata, a helyesb\u00edt\u00e9s \u00e9s a helyesb\u00edt\u0151 int\u00e9zked\u00e9s ind\u00edt\u00e1sa.\u00a0Amennyiben a kivizsg\u00e1l\u00e1s eredm\u00e9ny\u00e9t a fellebbez\u0151 f\u00e9l nem fogadja el, a tan\u00fas\u00edt\u00e1si vezet\u0151 k\u00f6teles a Szakmai \u00e9s P\u00e1rtatlans\u00e1gi Bizotts\u00e1got \u00f6sszeh\u00edvni rendk\u00edv\u00fcli \u00fcl\u00e9s c\u00e9lj\u00e1b\u00f3l.<\/p>\n

    A k\u00e9tl\u00e9pcs\u0151s elj\u00e1r\u00e1st k\u00f6vet\u0151en, fellebbez\u0151 f\u00e9lnek tov\u00e1bbi jogorvoslati lehet\u0151s\u00e9ge van az \u00fcgy fellebbvitel\u00e9re, amely m\u00e1r az illet\u00e9kes b\u00edr\u00f3s\u00e1g hat\u00e1sk\u00f6r\u00e9be tartozik.<\/p>\n

    A fellebbez\u00e9s lez\u00e1r\u00e1s\u00e1t k\u00f6vet\u0151en a let\u00e9ti d\u00edj visszafizet\u00e9sre ker\u00fcl minden olyan esetben, amikor a fellebbez\u0151 f\u00e9l \u00e9szrev\u00e9telei, \u00e1ll\u00edt\u00e1sai megalapozottak voltak \u00e9s tov\u00e1bbi kivizsg\u00e1l\u00e1sra nincs sz\u00fcks\u00e9g.<\/p>\n

    Tov\u00e1bbi k\u00e9rd\u00e9seivel kapcsolatosan k\u00e9rj\u00fck forduljon irod\u00e1nk munkat\u00e1rsaihoz bizalommal!<\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    A min\u0151s\u00e9ghez b\u00e1tors\u00e1g kell \u201eKorunk t\u00e1rsadalm\u00e1ban a b\u00e1tors\u00e1g fokm\u00e9r\u0151je az a k\u00e9pess\u00e9g, amellyel meggy\u0151z\u0151d\u00e9seinkhez ragaszkodunk – de nem cs\u00f6k\u00f6ny\u00f6sen vagy dacb\u00f3l, \u00e9s nem is bossz\u00fab\u00f3l – csup\u00e1n az\u00e9rt, mert hisz\u00fcnk benn\u00fck.\u201d Rollo May C\u00e9gadatok C\u00e9gn\u00e9v [\u2026]<\/span><\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3798","page","type-page","status-publish","hentry"],"yoast_head":"\nComplaints and Appeals - CertUnion<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints and Appeals - CertUnion\" \/>\n<meta property=\"og:description\" content=\"A min\u0151s\u00e9ghez b\u00e1tors\u00e1g kell \u201eKorunk t\u00e1rsadalm\u00e1ban a b\u00e1tors\u00e1g fokm\u00e9r\u0151je az a k\u00e9pess\u00e9g, amellyel meggy\u0151z\u0151d\u00e9seinkhez ragaszkodunk – de nem cs\u00f6k\u00f6ny\u00f6sen vagy dacb\u00f3l, \u00e9s nem is bossz\u00fab\u00f3l – csup\u00e1n az\u00e9rt, mert hisz\u00fcnk benn\u00fck.\u201d Rollo May C\u00e9gadatok C\u00e9gn\u00e9v [\u2026]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/certunion.com\/en\/complaints-and-appeals\/\" \/>\n<meta property=\"og:site_name\" content=\"CertUnion\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/CertUnion\" \/>\n<meta property=\"article:modified_time\" content=\"2020-04-07T09:26:23+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/certunion.com\\\/en\\\/complaints-and-appeals\\\/\",\"url\":\"https:\\\/\\\/certunion.com\\\/en\\\/complaints-and-appeals\\\/\",\"name\":\"Complaints and Appeals - 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